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Frequently Ask Questions (FAQ) for VISA

Do I still need to mail the document to the Embassy or come in person?

No.

All visa applications must be submitted through the e-Visa portal (https://thaievisa.go.th/). Please note that applicants are no longer required to mail anything to the Embassy and the Embassy does not accept walk-in or drop-off for the visa services at the moment. 

 

What is e-Visa stickerless?

The Royal Thai Embassy and Royal Thai Consulate-General in the United States are currently using a new e-Visa system which no longer requires for e-Visa applicant to submit his/her passport and original supporting documents through mail/in-person.

After the e-Visa application has been approved, a confirmation e-mail will be sent to applicants. It is kindly requested to print a copy of the confirmation e-mail to present to airline and Thai Immigration officials to carry out checks when traveling to Thailand.

Currently, every visa can be requested through e-Visa portal except the Thailand Elite visa.

 

What is the process of getting E-visa stickerless?

1. Check if you need a visa or not.

*If the purpose is for vacation and will stay less than 30 days in Thailand, U.S. passport holders don't need a visa. This is called "VISA EXEMPTION". (The period of stay can not be extended. )*

2. If you need a visa, you may apply for E-visa at www.thaievisa.go.th  
- If the visa application is approved, you will receive the visa through email
- If the Embassy needs more information/document, the Embassy will send a request email to the applicant

For more information regarding the E-visa, you may also check the webpage to see the Video User Manual (click hereor download the Manual here

 

What is the processing time for e-visa?

It is highly recommended to apply for a visa around one month before your intended travel date.

Many factors play a role in the visa processing times i.e. Is your application is filled out correctly and accompanied by all needed documents, The order the visa application is received in comparison to other visa applications. However, you should see the updates on your visa application dashboard within 15 business days.  (To check status, please sign in to the www.thaievisa.go.th or read below)

 

How to check a visa status?

Due to the number of applications, the embassy can not check status for each individuals.
The applicant must check their visa status through www.thaievisa.go.th (click here to see how to check the status online)

Note: The visa process starts when you upload all of the required documents to the Embassy.  After you submit all documents to the embassy, please expect up to 15 days for the visa status to be changed.

If the status is not changed, it is likely because your application is not complete or the  provided documents was not suffice. In the case that the embassy needs more information or documents, the embassy will send email to the applicant directly. Please check your email thoroughly by searching any email from [email protected] or [email protected]

 

Status is "Payment problem / Pending payment", What should I do?

If you successfully submitted the application in the system, the status should not be "pending payment" but must be "processing".

If the status of your application show pending payment, please pay first (see below or read instruction or watch the video manual for more information)

 

Proceed_Payment

It is recommended to use a Visa or a Mastercard for the payment, not an Amex or American Express Card. 

When you try to make a payment multiple times and the system denies it with the message “payment failed or canceled”, please try to use a different card or contact your credit card or bank provider to permit the transaction as this is an international transaction and the bank may detect it as fraudulent activity. You may then try to make a payment again after contacting the credit card or bank issuer. 

For the message “The service has a problem or not available now”, please check your internet connection or try to switch to a different web browser. 

If the problem still persists, please try to switch your browser and avoid using a mobile device. 

If you have tried all of the above recommendations and are still not able to pay, please email us at [email protected] and include all of the following information;  

  1. Provide your full name as it is on the application and E-Visa Request No. 
  2. Explain what problem you are having 
  3. Video recording of how the screen shows when you try to make a payment 

Only send us this information if you have already tried the above instructions including contacting your bank issuer as we will need to send your information to the helpdesk team in Thailand. You are expected to wait for 3-5 business days for a response. 

 

 

Status is "request document" but I don't know what is/are being requested, what should I do?

In the case that the embassy needs more information or documents, the system will automatically send an email to the applicant directly (email that applicant provided in the system). Please check your email thoroughly by searching any email from [email protected], including your Junk/Spam box.

If you can not find the email and would like to inquire about the missing document, you may also email to [email protected]. Please include Full Name, Passport number, and Type of visa requested in the email.

*Due to the high volume of emails and calls, please allow up to 5 business days for the reply and it is strongly encouraged for each applicant to search their mailbox first.*

 

 

Status is "delivered visa by email" but I can not find it

If the status show visa was delivered but you can not find it in your email, you can also sign in to your account on Thai E-visa portal to download the document under E-visa dashboard. Some devices or web browsers may not show the full page, please make sure that you scroll to the right or scroll down to see all information that may be hidden.

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The Embassy requests a Foreign Insurance Certificate but I am not sure where to get it

Certain types of visas (i.e. O-A and O-X) require the applicant to submit Foreign Insurance Certificate with three signatures from the Insurance Company. 

  • Foreign Insurance Certificate as stipulated by the Office of Insurance Commission and Health Insurance of Thailand, which must be completed, signed, and stamped by the insurance company. The form can be downloaded here: Foreign Insurance Certificate Form


 A list of Thai insurance companies participating in the scheme can be found here: http://longstay.tgia.org

 

Validity of visa, Length of stay in Thailand, Extension of stay what are they?

Validity of visa (or the date of grant to the date that the Visa must be used by which present on your Visa approval) refers to the period that travelers must use that visa to enter Thailand. This is not the permitted period of stay in Thailand which will be determined by the Immigration Officer at the port of entry. 

Length of stay in Thailand refers to the permitted time period that one may present in the Kingdom of Thailand. At the port of entry, travelers will receive a stamp from the Immigration Officer with the duration allowed to stay in Thailand.

Extension of stay: If travelers would like to extend their period of stay in Thailand, they must contact the Immigration Bureau directly when they are presenting in Thailand. (click here for the Immigration Bureau website)

 

Can the visa be renewed?
Every visa has an expiration date and it is considered as applying for a new visa, not a renewal.
Should you need to get a new visa, please apply through Thai E-visa portal.

 

Visa information is incorrect, How to fix it?

Visa will be issued based on what you have filled in the system, please make sure that you fill in information correctly and provide truthful information.

Since the information in your application can not be revised or overridden manually even by the Embassy's officer, if your information is incorrect you must reapply for a new visa and pay again.

Please double-check your information before submitting for your own benefit.

 

Can one account apply for more than one application?

Yes.

Travelers who plan to travel with their accompany (Family, Friend, or Coworker) may apply under one account on Thai E-visa portal. (i.e. One person can create an account and apply for each family member no need to create an account for each)

However,  a visa application is for each individual, please make sure that you complete the application for every traveler. 

 

How to upload the requested document

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